Returning Product for Warranty
We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased from a RetailerProduct purchased from a retailer must be returned to the point of purchase. The dealer will then process the warranty with Atlas Snow-Shoe Company on your behalf.
Product Purchased from atlassnowshoe.comIf your product was purchased directly from atlassnowshoe.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Shopatron Account, on your online invoice.
Our fulfillment partner will then process the warranty claim with us on your behalf.
If your order was fulfilled directly from Atlas Snow-Shoe Company, please contact Atlas Customer Service. An Atlas Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection.
After receiving an RMA # from Atlas, ship all warranty returns to:
Atlas Snow-Shoe Co.
4501 6th Avenue S
Seattle, WA 98108
If you send in your warranty return without contacting Atlas Customer Service, we will be unable to process your warranty return.
Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
Atlas Snow-Shoe Company Warranty Policy
Thanks for your Atlas purchase. Atlas warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Atlas will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized Atlas Service Center and sent to and agreed upon by an Atlas Warranty Service Technician, they are found to be defective in materials or workmanship.
If an exact product or part replacement is unavailable, we will replace with an item of comparable performance, size, and value.Atlas Limited Lifetime Warranty *(excludes poles, totes, and youth snowshoes)Atlas warrants this product to be free from defects in materials and workmanship for the life of the product.
Atlas One Year Limited Warranty *(poles, totes, and youth snowshoes)Atlas warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase.
Click here for a complete copy of the Atlas Warranty Policy.
What is Covered
What is Covered
What is Not Covered
- Broken Rivets due to a manufacturing defect
- Broken or cracked buckles due to a manufacturing defect
- Broken or cracked binding housing or strap due to a manufacturing defect.
- Broken Frame due to a manufacturing defect
- Broken SLS Strap™ due to a manufacturing defect
- Torn Decking
- Any problem resulting from misuse, abuse, or neglect. This includes but is not limited to bent and/or broken frames
- Cosmetic issues including decking scratches, scuffs, abrasions, sun-faded graphics, and frame oxidation
- Damage caused by any modifications made outside of the Atlas facility
- Normal wear and tear, i.e., decking, crampons, etc.