Return Product for Warranty
We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The dealer will then process the warranty with Atlas Snow-Shoe Company on your behalf.
Product Purchased from atlassnowshoe.com
If your order was fulfilled directly from Atlas Snow-Shoe Company, please contact Atlas Customer Service via the form below. An Atlas Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection.
If you send in your warranty return without completing the form below, we will be unable to process your warranty return.
Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
*Note: For warranty issues in Japan, please refer to the following contact information
mont-bell Customer Service
Atlas snowshoes division
2-2-2, Shin-Machi, Nishi-ku, Osaka City, Osaka, Japan, Zip code: 550-0013
Tel: +81(6) 6536-5740
10am-5:30pm (Mon-Fri), 10am-3pm(Sat)BEFORE COMPLETING THE FORM BELOW PLEASE CLICK HERE TO REVIEW OUR FULL WARRANTY POLICY